| XXS | XS | S | M | L | XL | |
| Booking classes | F | V/O/W/X | R/T/U/E/S | L/Q/M/B/K | Y/I/H | N/P/Z |
| Cabin baggage | 1 PC till 5 kg | 1 PC till 5 kg | 1 PC till 5 kg | 1 PC till 5 kg | 1 PC till 5 kg | 1 PC till 5 kg |
| Checked Baggage | 1 PC till 23 kg (sum of three dimensions till 115cm) | 1 PC till 23 kg (sum of three dimensions till 140cm) | 1 PC till 23 kg (sum of three dimensions till 158cm) | 1 PC till 23 kg (sum of three dimensions till 203cm) | 1 PC till 23 kg (sum of three dimensions till 208cm) | 1 PC till 23 kg (sum of three dimensions till 215cm) |
| Rerouting | ||||||
| Change of totally unused ticket more than 24 hour before the flight departure | 5000 KZT | 6000 KZT | 5000 KZT | 7000 KZT | 5000 KZT | 3000 KZT |
|
Change of not used ticket less than in 24 hours after original time of departure |
10 000 KZT | 8000 KZT | 6000 KZT | |||
|
Change of partly used ticket more than 24 hours before the flight departure |
6000 KZT | 7000 KZT | 6000 KZT | 10 000 KZT | 8000 KZT | 6000 KZT |
| Change of partly used ticket less 24 hours before the flight departure | 13 000 KZT | 11 000 KZT | 9000 KZT | |||
| Refund of totally unused ticket less than 24 hours before the flight departure | 13 000 KZT | 11 000 KZT | 9000 KZT | |||
| Refund of totally unused ticket more than 24 hour before the flight departure | 7000 KZT | 9000 KZT | 7000 KZT | 10 000 KZT | 8000 KZT | 6000 KZT |
| Refund of totally unused ticket less than 24 hours after the flight departure | 13 000 KZT | 11 000 KZT | 9000 KZT | |||
| Refund of partly used ticket more than 24 hours before the flight departure | 8000 KZT | 9000 KZT | 8000 KZT | 15 000 KZT | 13 000 KZT | 11 000 KZT |
| Refund of partly used ticket less than 24 hours before the flight departure | - | - | 18 000 KZT | 15000 KZT | 13 000 KZT |
XS
| Cabin baggage | 1 pc till 5 kg |
| Checked Baggage | 1 pc till 15 kg |
| Rerouting | not allowed |
| Change before original time of departure | 40% |
| Change after original time of departure | not allowed |
| Refund of partly used ticket before original time of departure | 50% |
| Refund of partly used ticket after original time of departure | not allowed |
| Refund of partly used ticket after original time of departure | 50% |
| Refund of not used ticket before original time of departure | not allowed |
| No-show | not allowed |
S
| Cabin baggage | 1 pc till 6 kg |
| Checked Baggage | 1 pc till 23 kg |
| Rerouting | not allowed |
| Change before original time of departure | 30% |
| Change after original time of departure | not allowed |
| Refund of partly used ticket before original time of departure | 40% |
| Refund of partly used ticket after original time of departure | not allowed |
| Refund of partly used ticket after original time of departure | 40% |
| Refund of not used ticket before original time of departure | not allowed |
| No-show | not allowed |
M
| Cabin baggage | 1 pc till 7 kg |
| Checked Baggage | 1 pc till 25 kg |
| Rerouting | not allowed |
| Change before original time of departure | 20% |
| Change after original time of departure | 40% |
| Refund of partly used ticket before original time of departure | 30% |
| Refund of partly used ticket after original time of departure | 60% |
| Refund of partly used ticket after original time of departure | 30% |
| Refund of not used ticket before original time of departure | 60% |
| No-show | allowed |
L
| Cabin baggage | 1 pc till8 kg |
| Checked baggage | 1 pc till 28 kg |
| Rerouting | not allowed |
| Change before original time of departure | 5% |
| Change after original time of departure | 20% |
| Refund of partly used ticket before original time of departure | 10% |
| Refund of partly used ticket after original time of departure | 20% |
| Refund of partly used ticket after original time of departure | 10% |
| Refund of not used ticket before original time of departure | 20% |
| No-show | allowed |
XL
| Cabin baggage | 1 pc till 10 kg |
| Checked baggage | 1 pc till 32 kg |
| Rerouting | allowed |
| Change before original time of departure | free |
| Change after original time of departure | 10% |
| Refund of partly used ticket before original time of departure | free |
| Refund of partly used ticket after original time of departure | 10% |
| Refund of partly used ticket after original time of departure | free |
| Refund of not used ticket before original time of departure | 10% |
| No-show | allowed |
The difference cost may be paid to acceptable rate upon ticket replacement time. Note: within the same rate group there are several different rate levels, might be available various times depending on purchase date.
Complete terms of applicable rates